The European luxury hospitality landscape sees a significant leadership evolution as Four Seasons Hotel Madrid announces the appointment of Patrick Pollak as its new Regional Vice-President and General Manager.
Arriving just as he prepares to celebrate a remarkable 30-year tenure with the luxury brand, Pollak brings an illustrious international track record. Having helmed some of the most celebrated Four Seasons properties across North America, Asia, and Mexico, his appointment signals an exciting new era for Madrid’s definitive benchmark of urban luxury.
A Bicultural Heritage and Masterclass Education
Born in Mexico City to French parents, Pollak grew up immersed in a vibrant, multicultural environment that naturally shaped his global perspective on hospitality. His formal journey into the epicentre of luxury began in France, where he studied Hotel Management and Hospitality at the prestigious Institut Paul Bocuse in Lyon.
This formidable training paved the way for a lifelong career with Four Seasons, which began in 1996 when he joined Four Seasons Hotel Mexico City as Bar Manager.
A Legacy Rooted in Gastronomy and Leadership
Driven by a deep-seated passion for gastronomy and service excellence, Pollak carved out a significant portion of his early career within the food and beverage sector. His intuitive leadership saw him rise steadily through the ranks, taking on pivotal roles such as Head of Food & Beverage, Hotel Manager, and Resort Manager across a portfolio of world-class destinations, including:
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Four Seasons Resort Punta Mita, Mexico
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Four Seasons Resort Hualalai, Hawaii
In 2017, his exceptional operational expertise led to his first General Manager appointment at Four Seasons Hotel Guangzhou, before he was chosen to lead the brand’s global flagship property, Four Seasons Hotel Toronto, in Canada.
Consolidating Madrid’s Urban Luxury Landmark
Fluently trilingual in English, French, and Spanish, Pollak is uniquely equipped to guide a property that seamlessly synthesises historic architecture with contemporary innovation. As he takes the reins in Madrid, his focus is clear: to build upon the magnificent foundations laid by the hotel over its first five years, while protecting its distinct local soul.
A fierce advocate for authentic teamwork, Pollak believes that the ultimate expression of luxury lies in meticulous attention to detail and genuine human connection.
“Every Four Seasons hotel is unique. But what they all have in common is a deep sense of belonging and pride. My goal is to strengthen that connection with the team, with our guests and with the city.” — Patrick Pollak, Regional Vice-President and General Manager
As Madrid continues to flourish as one of Europe’s most dynamic cultural and culinary epicentres, Four Seasons Hotel Madrid stands poised to elevate its world-class standards even further under Pollak’s seasoned, values-driven leadership.
All figures, data and information are correct as original press release on 14 April 2026
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